Brand & Marketing Leader · Dubai & Singapore

Tiffany Koh

Brand & Marketing Leader · Creative Strategy · Governance & Narrative Systems

An integrated brand, marketing, and communications leader who understands every ingredient in the mix, and how to combine them to drive commercial outcomes. Global by experience, not just by passport.

Tiffany Koh
20

Years experience

3+

Regions led

GCC · EU · APAC

Markets covered

About

Strategy, narrative,
and the power of brand

An integrated brand, marketing, and communications leader who understands every ingredient in the mix, and how to combine them to drive commercial outcomes. Global by experience, not just by passport.

Two decades building, governing, and transforming brands across international markets — from defining brand architecture and narrative frameworks to leading integrated campaigns and high-performing teams.

I've built brand functions from the ground up at beOnd, led global marketing at Qatar Airways, and shaped communications across aviation products at IATA for 9 years. Known for combining strategic clarity with hands-on creative direction, ensuring brand thinking drives consistency, differentiation, and commercial impact.

I stay at the forefront of how AI is reshaping brand and marketing, from governing how AI tools are used within brand guardrails to working with agency partners on performance automation to drive efficiency and commercial outcomes.

Languages

English (Native)  ·  Mandarin (Proficient)

What I do best

Six domains,
twenty years

01

Brand Building from Zero

Positioning, naming, narrative, identity, tone of voice. Built the entire brand system for beOnd from concept to market.

02

Brand Governance & Systems

Governance frameworks, approval processes, brand guidelines and audit structures that hold consistency at scale across markets and agencies.

03

Integrated Campaign Leadership

End-to-end campaigns across paid, owned, and earned channels, from creative briefing through delivery and ROI reporting.

04

Narrative, TOV & Guest Experience

Developing brand narrative frameworks and tone-of-voice systems, then embedding them across the full guest journey — digital platforms, physical touchpoints, and partner environments — so consistency drives loyalty and commercial outcomes.

05

AI Brand Strategy & Marketing

Applying AI-powered competitive intelligence across the full brand and campaign workflow — from auditing competitor creative and mapping audience white space, to directing agency partners on concept generation and pre-spend creative validation — within a brand governance framework.

06

Executive & Corporate Communications

Corporate narratives, sustainability messaging, and executive positioning that align stakeholders and reinforce brand reputation.

Portfolio

Brand partnerships
in action

A selection of real work demonstrating how strategy, creative direction, and partnership thinking build brand equity and commercial value.

05

Resort Destination Partnership

Co-created content, packages, and storytelling positioning beOnd as the gateway to an elevated island experience.

beOnd · Hospitality Partner

06

Brand Launch — Europe & GCC

Go-to-market brand launch across two regions, introducing a new-to-market premium airline with positioning, narrative, and integrated rollout.

beOnd · Multi-market

07

Corporate Sustainability Narrative

Translated complex environmental commitments into a credible, audience-relevant brand narrative for executive and stakeholder audiences.

Qatar Airways · Corporate Affairs

Work history

20 years building
brands that endure

2025 — Present

beOnd
Premium Leisure Airline

Head of Brand

Senior brand authority reporting to CEO. Leading the global Brand Office — owning governance, narrative systems, creative toolkits, and brand roadmap across all markets. Final approver on all communications, partnerships, and creative outputs. Built and scaled the Brand Office from scratch.

Brand GovernanceNarrative SystemsCreative DirectionTeam Leadership

2022 — 2025

beOnd
Premium Leisure Airline

Head of Marketing & Communication

Built the marketing function from zero across Europe and GCC. Defined brand identity from concept stage, delivered integrated 360 launch campaigns, managed agencies, and tracked performance against commercial targets.

Brand LaunchIntegrated CampaignsGo-to-MarketAgency Management

2020 — 2022

Qatar Airways

Lead Aeropolitical & Corporate Affairs / Lead Commercial Marketing

Dual senior roles at one of the world's most recognised airlines. Led global campaigns, developed corporate and sustainability narratives, and managed cross-regional brand alignment across a complex matrix organisation.

Corporate CommsExecutive MessagingGlobal Campaigns

2011 — 2019

IATA

Marketing Manager

Nine years delivering global B2B marketing and communications for aviation products across multiple markets and languages, translating complex offerings into clear, commercially effective messaging frameworks.

Global MarketingB2B CampaignsMultilingual Comms

Capabilities & background

Skills, tools &
education

Brand & Strategy

Brand StrategyBrand ArchitectureVisual IdentityTone of VoiceBrand GovernanceNarrative FrameworksBrand PositioningAI Brand StrategyCompetitive IntelligenceCreative ValidationAudience White Space Mapping

Marketing & Campaigns

Integrated MarketingCampaign PlanningContent StrategyDigital MarketingCorporate CommsCampaign AnalyticsSponsorships

Leadership & Collaboration

Team LeadershipAgency DirectionStakeholder ManagementExecutive InfluenceCreative DirectionMentoring
Tools

Adobe Creative Suite · Canva · Salesforce · Pardot · Marketo · Emplifi · Sitecore · CRM Platforms · Social Media Tools · Analytics Platforms · Microsoft Office · ChatGPT · Claude · Manus

2021 – 2022

Certificate in Advanced Studies — Environmental Sustainability in Aviation

University of Geneva | Doha

2003 – 2005

BSc (Cum Laude) — Hospitality & Tourism Management

University of Massachusetts, Amherst, USA

2000 – 2003

Diploma in Tourism Management

Temasek Polytechnic, Singapore

AI & modern marketing

Leading brands through
the AI era

AI is reshaping how brands create, distribute, and govern their communications. My approach leads organisations into this shift with clarity and confidence, championing exploration within creative teams while ensuring the guardrails that protect brand integrity remain firmly in place.

Senior brand leaders who understand AI as a strategic and governance challenge are among the most sought-after profiles today. The role isn't to resist automation. It's to direct it.

AI-Powered Competitive Intelligence

Decoding what competitors are running across paid and organic channels, identifying the audience white space your brand can credibly own, and turning those insights into briefs that campaigns are built around.

Agency & Platform Partnership

Directing agency partners to use AI tools for audience persona mapping, concept generation, and pre-spend ad scoring — ensuring every brief is anchored in data and every output is validated before media investment.

Brand Governance in an AI Era

Building frameworks that define how AI outputs are reviewed, validated, and approved within brand standards — so automation accelerates without undermining brand equity, tone of voice, or narrative consistency.

Get in touch

Open to senior brand
& marketing roles

Available for senior brand director, head of brand, CMO, or marketing and communications leadership roles. Twenty years of international experience across aviation and global markets, with a track record of building brand and marketing functions that deliver clarity, consistency, and commercial impact.

Currently open to senior brand, marketing, and communications leadership opportunities, particularly in aviation, hospitality, tourism, or global premium luxury brands. Open to Dubai-based, regional, or international roles. As a Singapore citizen, also available for APAC-based roles, regional leadership, or hybrid arrangements.